We are proud to offer shipping to the United States and international shipping to other 68 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Yes. As of now We provide free shipping to the United States and other 68 countries around the world. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 5-20 Business days |
| Africa | 15-45 Business days |
Yes, once your order ships, you will receive an email that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase order will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel it, please contact us within 12 hours of placing it. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, within 14 days of receiving the parcel, you can as us for a full refund:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
I did a lot of research before ordering this jade roller, and it doesn’t disappoint me! I’ve used this for about two weeks now and it has reduced some wrinkles in my face. I would recommend the product!
If you are looking for a great gift for someone special – girlfriend or family member or yourself, look no further! This is quality and effective stuff. I use it on my face and neck every night and see huge improvements in my skin. Great purchase, recommend.
I heard a lot about jade roller and decided to try it because I felt it was time to start taking more care of my skin and now there is a visible difference in my skin's appearance! I am extremely happy with my purchase. Thanks for an amazing product!
It is very nicely and carefully packaged and It seems to be well made. I bought it for anti-aging uses but have found that it helps with my headaches, especially after freezing.
Very attractively made product. Rich color, no squeaking. It's very easy to use, and you can use it watching serials. The only thing I don't like - my face started to get red sometimes after long use.
The use of this roller became a part of my skincare routine. I've been using this roller for about 3 weeks now, and can tell there's a difference in my skin already.
I'm already addicted to my jade roller! There’s no squeaky sounds when you roll. After a 5-7 minute use my face relaxes and I feel myself better.
I literally can't stop massaging my face, the roller glides perfectly. The quality and color of the stone is awesome! 5 stars!!