Refunds & Returns Policy

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel it, please contact us within 12 hours of placing it. Once the packaging and shipping process has started, it can no longer be cancelled.

Can I get a refund if something is wrong with my order?

Your satisfaction is our #1 priority. Therefore, within 14 days of receiving the parcel, you can ask us for:

• A full refund if you don’t receive your order.
• A full refund if your order does not arrive within the guaranteed time (not including 1-3 business days processing time)
• A full refund if the item is not as described.
• A full refund if you received the wrong item.

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside of our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. You can do it by just sending us a message on the Contact Us page and we will refund the purchase price.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment with 14 days.

Can I return an item for an exchange instead of a refund?

Instead of returning items, you can contact us for a full refund, why? Returns run counter to our emphasis on sustainability, as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item to support@stunningstash.com.